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© 2014 Responsa. All rights reserved. Contact Us.

Increase Customer Satisfaction

Give your clients easy access to the information they need and quickly resolve the questions you could not predict.

Capitalise on your Know-how

See returns on the time and money you invest in daily support activities by using a tool that stores and indexes in-house knowledge making it explicit, accessible and consistent.

Guarantee Consistency

Empower your agents to efficiently resolve queries with information that is synchronised and accurate across different channels. Deliver one right answer. Drastically reduce call and email volume.

Damiano Fusina

Damiano Fusina - Bancassurance Direct and Multichannal Business - Cattolica Assicurazioni

With Responsa we have been able to speed up our customer service, thanks to an innovative support channel which allows users to independently find the information they need.

Matteo Accordi

Matteo Accordi - Bancassurance Business Protection Leader - Cattolica Assicurazioni

Responsa allowed us to save time and lower the cost of customer care, with a progressive reduction of emails and requests to our call center for general information.

Fabio Somaschini

Fabio Somaschini - Banca Mediolanum

One script on the page and you're done! Everything else is done from the online dashboard: knowledge base management, customization, reports... just great!

Easily create a (comprehensive) Knowledge Base that’s always up- to-date

Set your project goals, choose your categories, preempt your frequent service questions and define your Knowledge Base settings. Once your software is set up, inserting new content is as easy as creating a Facebook post. No technical skills are required and you have full control over the questions and answers you use to create your Knowledge Base.

Save time and money with a powerful customer support tool.

Your Knowledge Base is available to your customers the moment you publish your first question; and every new question you answer will be stored in the archive for future customer searches. This way your Knowledge Base will organically grow, reducing the volume of enquiries that escalate to your support staff and saving you time and money.

Analyze valuable data to improve your service.

Get insights into what your customers want in real time and identify opportunities and weaknesses using actionable data from your Knowledge Base page activities. These facts and feedback will drive significant improvements in your service and satisfy your customers instantly and when they need most.

OUR CLIENTS

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      Web self-service support made easy

      Keep your key service information up-to-date with minimal effort and allow your customers to quickly and easily find answers to their queries 24/7.

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      Web self-service support made easy

      Deliver one right answer

      Save your customers time by having a single, consistent answer to a particular query. Forget about confusing, long-form answers in forums or scrolling down threads on FAQ pages. Responsa offers you the shortest route to the right answer.

      REQUEST A DEMO
      Deliver one right answer

      Reduce call and email volumes by up to 80%

      Increase the value of your website support and effectively cut down on general enquiries. Identify the real needs of your customers by analyzing their activities, interests and experiences with your support services.

      REQUEST A DEMO
      Deliver one right answer

        PUBLIC OR PRIVATE

        Responsa’s solution can be integrated onto your public website to improve the customer service experience on your web, mobile or social platforms. You can also install our solution on an internal site to give your employees and customer care agents real time access to consistent support information to help them do their job better.

        REQUEST A DEMO
        PUBLIC OR PRIVATE

        CUSTOMIZABLE

        Easily customize Responsa’s functionalities to suit your needs and objectives. Control what gets published and when it gets published. Define Q&A categories and assign them to your agents to effectively manage the flow of customer queries. Customize your login preferences by choosing between Single Sign On or our other options and use the design options to fit in with your corporate identity. Our staff can support you in customising your solution.

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        CUSTOMIZABLE

        INSTANT SEARCH

        Responsa is able to identify questions and suggest answers stored in your knowledge base while the user is typing. New questions and answers are automatically saved for future customers asking the same questions - helping you resolve issues in real time.

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        INSTANT SEARCH

        INSIGHTS

        Get actionable data directly from your customers and use it as input into your future action plans. Responsa’s software allows you to monitor the activities on your support page, identify underperforming areas on your website, and control escalations to your support staff.

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        INSIGHTS

        MULTICHANNEL CHOICE

        One right answer instantly, no matter the channel. Web, mobile or Facebook; every question and its answer are consistent across all platforms, eliminating confusion and contradictory information.

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        MULTICHANNEL CHOICE

          TRY RESPONSA

          See how Responsa can help you reduce your customer support queries. Fill in this form and we’ll get back to you shortly.